Madrid Airport Services
Wi-Fi
There is free Wi-Fi available at MAD.
Passengers have free Wi-Fi available at Madrid Airport. Network available is ‘AIRPORT FREE WIFI AENA’ network.
Lost and found
In case of losing any item within Madrid Airport Terminals, passengers should get to the Lost & Found offices:
Terminal 1: Arrivals hall (level 0): From 07:00 am to 10:00 pm.
Contact: +34 913 936 119
Terminal 4: Arrivals hall (level 0): From 07:00 am to 10:00 pm.
Contact: +34 917 466 439
Email: mad.seg.objetosperdidos@aena.es
Air rooms
At Terminal 4 of Madrid Airport, floor -1, there are several air rooms. They are functional rooms, a kind of temporary hotel rooms where you can spend a few hours in and rest a bit. Some of the services available at the air rooms are: minibar, catering services, lounge area, sofas, TV, showers, among others. If you want to know more information, contact at infomad@premium-traveller.com
Medical service
For passengers that need medical attention there are several medical services located at Terminal 4, level 0 and Terminal 2, level 0. Services are open 24 hours.
Prayer rooms
Within Madrid Airport there are several spaces for praying:
Chapel:
- “Nuestra Señora de Guadalupe” Chapel: located at Terminal 1, floor 2. It is a public space and opens from 06:00 to 22:30.
- “Nuestra Señora de Loreto” Chapel: located at Terminal 2, floor 1. It is a public space and opens from 06:00 to 22:30.
- Chapel of Santiago: located at Terminal 4, floor 4. It is a departures public space opened Tuesdays and Fridays at 11:00.
Mosque:
There is one mosque at the Terminal 1, floor 2 and another at the Terminal 4, floor 2 (departures).
Multi-confessional chapels:
There are two spaces for oratory, one at Terminal 4, floor 2 (departures) and another at Terminal 1, floor 2. Opened from 06:00 to 22:30.
Meeting rooms
There are several meetings rooms located along Madrid Barajas Airport.
Smoking areas
Please note that smoking is only allowed in the VIP Lounge at Terminal 1.
It is completely forbidden to smoke at the terminals of Madrid Airport.
Luggage storage
Luggage Storage service is available at MAD Airport.
Other services
- ATMs and Currency Exchange
- Kids Play Area
- Playground
- Baby Stroller
- Photocopies and Printing documents
- Public telephones
- Phone cards
- Credentials
- Press office
- Register office
- Internet
- Mobile Phone rental
- Fax
- Baggage Wrapping machine
- VAT Refund
- Fast Track
- Airport Information Point
- Airlines Information Point
- Tourist Information
- Defibrillators
- Post office
- Water Fountains
Lounges
Sala VIP Cibeles: Terminal 1. Services: snacks, drinks, showers, Wi-fi, TV, children’s area, Internet Terminals, among others.
Sala VIP Puerta De Alcala: Terminal 2. Services: snacks, drinks, showers, spirits, TV, Children’s area, Internet Terminals, among others.
Sala VIP Puerta Del Sol: Terminal 3. Services: snacks, drinks, showers, Wi-Fi, TV, Children’s area, Internet Terminals, printers and copiers.
Premium Lounge: Terminal 4. Open from 7:00am to 11:00pm. Services: premium food, Wi-Fi, TV, drinks, showers, Internet Terminals, telephones, no smoking.
Premium Traveller Arrivals Lounge (Iberia VIP Arrivals Lounge): Terminal 4. Open from 6:00am to 11:00pm. Services: premium food, drinks, snacks, Wi-Fi, showers, newspapers and magazines, among others.
Sala VIP Plaza Mayor: Terminal 4. Services: snacks, drinks, showers, Wi-Fi, among others.
Iberia Dali Lounge: Terminal 4. Services: snacks, food, Wi-Fi, drinks, showers, among others.
Iberia Velázquez Lounge: Terminal 4S. Services: premium food, drinks, snacks, showers,among others.
Neptuno Lounge: Terminal 4S. Services: premium food, snacks, drinks, Wi-Fi, showers, among others.